Q: Help! I wanted to order something I saw somewhere but when I called to order, they said it was no longer available! Even though it was on your website/in a magazine/etc. Help me!
A: Unfortunately, I can't help you with that! PLEASE FOLKS, keep in mind - I just design the collectibles, dolls, paintings, statues. I ONLY design them. I do not have any information or control regarding availability. I do not have information or control over which products are discontinued. I have absolutely no information regarding which items are sold out. I do not stock or sell these items, nor do I have any information about whether something is back-ordered, shipped, canceled or anything like that, whatsoever. The only people who can help you with that is the Bradford Group - I do not work for them, I just design the characters and artwork and they license those images & characters from me. You - the customers - usually have more information than I do, hehe! The people to call are at 1-877-268-6638 - I have no idea myself which items are available where/when or if they are sold out or unavailable or canceled or discontinued. I am sorry! That is basically how licensing works. To cite a rather silly parallel - if you were wondering why a specific Hannah Montana doll was no longer available at your local Wal-Mart, if you emailed Hannah Montana and asked her - she probably would have no idea, as she just licensed the doll with her image. Hope that makes sense!
Q: Can I buy the statues from you?
A: No, I'm sorry! I do not have the statues here at my house! I wouldn't have room, hehe. Well, to be completely honest I try to get one of each statue for my OWN collection. I decorate my house with them. Most of them are on shelves in my living room - only ONE of each though, and sorry - you can't have mine! As the artist I usually get two of each as samples - one for me and any others end up with family members, my mom, nieces, brother-in-law, Grandma, you get the picture. I don't have extra ones at all, and don't have them here to sell. You need to order them from the Bradford Exchange directly.
Q: But I have a store - can I buy them from you wholesale to sell in my store?
A: No, again - I do not have the statues here. If I want them, I'd have to order them from the Bradford Exchange myself, lol. I do not know what their policies are on selling the statues wholesale, but you can contact them by calling 1-877-268-6638 (toll-free) or on their website contact form HERE.
Q: Can I order just one issue in a collection?
A: Yes, you may order just one issue from most collections by calling
1-866-907-3607. A Bradford Group representative will gladly take your order. You can also order one at a time from places like The Realm or on eBay at stores like Magical_Figurines when they have them for sale.
Q: I live overseas. Can I still buy these?
Q: Why do I get ads for these things in the mail?
A: The Bradford Group does a lot of direct mail advertising through various channels, media ads, magazines, newspapers, mailed brochures, etc. I get them in the mail a lot myself, lol, even for my own stuff! If you don't want them mailed to you, you can use their website contact form HERE. Or - if you WANT to get on their mailing list and DO want to start getting ads, previews, special deals, etc. - you can register at BradfordExchange.com here!
Q: I'm an artist too. Can you get me a licensing deal at the Bradford Group? How did you get a licensing deal there?
A: No, I'm just a lowly artist myself, I have nothing to do with that end of the business, I have no secret "ins" or strings to pull, I am sorry! How did I get licensed? One day out of the blue I got an email from one of their representatives asking if I would be interested in licensing my artwork with them, and that's pretty much it.
Q: Where can I get sneak previews, work-in-progress photos, avance ad screenings, super-top-secret pre-ordering and early reservation information?
A: Oooh! Luckily I can certainly help you there! Up on my Facebook Page
Q: How many statues are going to be in a specific collection?
A: Actually, typically most collections are currently still in production and are on-going, so I do not know the finite number. I'll typically have finished or approved a whole bunch of designs, and I won't know which ones Bradford/Hamilton decides will make it into the collection as finished statues. So I am definitely NOT the person to ask. Occasionally though the folks THERE can tell you - 1-877-268-6638 (toll-free) or on their website contact form HERE.
Q: Do you hand-paint ALL of the statues yourself?
A: No, as much as I would like to, I can't paint each one individually. Often they sell tens of thousands of an individual statue, and it would take me many lifetimes of working 24/7 to keep up with that, hehe. So basically I do the original artwork & paintings, and then trained artisans complete the resin castings for the Limited Editions. They do this all by hand, even hand-setting tiny jewels & gems, hand dusting the glitter, etc. - they do a phenomenal job!
Q: Why is a certain statue/collectible no longer available? I ordered/pre-ordered it, or they told me it was no longer available!
A: Personally I have no idea nor access to any information why a certain product is not available. There are a plethora of reasons, and I am not told specifically (remember, I'm just the girl who designs, paints & licenses these cuties!). It is probably because of these following reasons though:
*Many of my statues & other collectibles are Limited Editions. This means that they eventually run out! That's what "Limited" means =)
*You may have pre-ordered something that was part of a "Test Market" and after the initial test-market it may have been discontinued
*They may have simply SOLD OUT and are ceasing production
*There may have been some sort of quality or shipping issue with the factory or distribution that was not resolved and the item(s) is no longer available
*Sometimes items may be seasonal or only available for a short time
*During development, sometimes a collection or collectible may run into some sort of snag and will be re-released later in a slightly different format (such as a doll originally intended to be vinyl may be canceled and later re-released in resin as a separate thing all together)
*At any rate - I (as only the artist) am not privy to the specific reasons, nor would I have any sort of information beyond that which you receive notifications from the Bradford Exchange, the Hamilton Collection, Ashton-Drake, etc. Only the folks THERE can tell you the most current information - 1-877-268-6638 (toll-free) or on their website contact form HERE.
Q: What materials are used or what specific size/weight/dimension is a certain collectible?
Q: How did you get to design Disney characters? Will you do more Disney Characters?
A: I was emailed by one of the representatives one day and asked if I would be interested in doing some co-branded projects with Disney, and I said "Yes!" I'm a big Disney fan! We have more Disney things planned, but it is not up to me which ones are picked. Hopefully lots of them!
